1. Scope, Object of Contract, Definitions

a) The business relationship between MYKILOS GmbH, Raumerstraße 8, 10437 Berlin (hereinafter referred to as "Provider") and the customer (hereinafter also referred to as "Buyer") shall be governed exclusively by the following General Terms and Conditions in their valid version at the time of ordering.

b) These terms and conditions apply exclusively to the sale of furniture and home accessories on the website www.mykilos.com (hereinafter referred to as the "Website").

c) Customers are consumers within the meaning of § 13 BGB, i.e., natural persons who conclude the respective legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity. In other cases, the customers are entrepreneurs within the meaning of § 14 BGB.

2. Conclusion of a Contract and Ordering Process:

a) The presentation of products on the website does not constitute a legally binding offer, but an invitation to place an order. All offers are subject to availability, unless otherwise stated for the products. Errors excepted.

b) The customer can select products from the provider's range and collect them in a so-called order system shopping cart by clicking the "Add to Cart" button. By clicking the "Checkout" button, the customer submits a binding request to purchase the products in the shopping cart. Before submitting the order, the customer can change and view the data at any time.

c) The provider then sends the customer an automatic acknowledgment of receipt by email, listing the customer's order again (order confirmation). The automatic acknowledgment of receipt merely documents that the customer's order has been received by the provider and does not constitute acceptance of the offer. The transmission of account details by email for the purpose of payment by advance payment also does not constitute acceptance by the provider. The purchase contract is only concluded when the provider dispatches the ordered product to the customer and confirms the dispatch to the customer with a second email (shipping confirmation).

3. Retention of Title

The delivered goods remain the property of the provider until full payment has been made.

4. Prices, Shipping Costs

a) All prices stated on the website by the provider include the respective applicable statutory value-added tax.

b) The provider covers the shipping costs within Germany.

5. Payment Modalities

Payment is made using the payment methods specified on the website.

6. Warranty for Material Defects, Guarantee

a) The statutory warranty applies.

b) A guarantee exists for the goods delivered by the provider only if this has been expressly stated in the order confirmation for the respective item.

7. Liability: The statutory liability law applies.

8. Data Protection

a) The provider processes the customer's personal data for specific purposes and in accordance with legal regulations. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) will be used by the provider for the performance and processing of the contract. This data is treated confidentially and will not be disclosed to third parties not involved in the order, delivery, and payment process.

b) The customer has the right, upon request, to obtain information free of charge about the personal data stored by the provider about him. In addition, he has the right to correction of incorrect data, blocking, and deletion of his personal data, provided that there is no statutory obligation to retain such data.

9. Online Dispute Resolution, Arbitration

a) You can reach the EU Commission's online dispute resolution platform (ODR platform) via the following link: http://ec.europa.eu/consumers/odr/
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

10. Final Provisions (Applicable Law, Contract Language, Contract Text, Place of Jurisdiction)

a) Contracts between the provider and customers shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory provisions oppose this.

b) The contract language is German, unless mandatory provisions oppose this.

c) The provider stores the contract text and sends the customer the order data by email. The customer can view and save the terms and conditions on the website at any time, as well as print them out.

d) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the district in which the provider's registered office is located.


1. Cancellation Policy

Cancellation Policy:

You have the right to revoke this contract within 14 days without giving any reasons. The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods or has. To exercise your right of cancellation, you must use our return guide, which you can find HERE. Please read it carefully.

If you revoke your purchase contract, we will refund to you all payments we have received from you, excluding any delivery costs incurred, without delay and no later than fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties, and functionality of the goods. We do not accept returns of used and/or damaged goods.

End of Cancellation Policy.

2. Note on the Right of Cancellation (not part of the Cancellation Policy)

1. The right of cancellation does not apply to contracts,

for the delivery of goods that are clearly tailored to the personal needs of the consumer;

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery.

2. Sample Cancellation Text

If you wish to cancel the purchase contract:

Simply download our return form, fill it out, and send it back with the returned goods to us. You can find the complete return guide HERE.


Fill out the following sample cancellation form and send it by post to:

MYKILOS GmbHRaumerstr. 810437 Berlin

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods/provision of the following service:


Ordered on ……………………………..
Order number ……………………………..

Name of the consumer ……………………………..

Address of the consumer





Consumer's signature (only for communication on paper)

Date …………………………….. Signature ……………………………..